Petit Lapin aims to despatch orders as quickly as possible subject to payment and availability using a reliable tracked Royal Mail or courier service. You will receive an email once your order has been despatched.
A signature will be required upon delivery, please make sure someone is able to sign for the item/s. If no one is able to sign for the item a card will be left by the courier explaining what to do next.
Petit Lapin aims to despatch orders within 24 hours of receiving payment to ensure delivery within the stated timescales. However, we can not accept liability for orders that are delayed or fail to deliver once despatched from Petit Lapin.
Please contact us at firstname.lastname@example.org for any questions regarding delivery.
Returns & Exchanges
It’s ok to change your mind and it is important to us that you are happy with your purchase from Petit Lapin. If you’re not happy with your purchase, please return your item/s to us in its original condition within 14 days of receipt for a full refund or exchange. Please email us at email@example.com notifying us of your return – this will speed the returns process up.
Returned items must be unworn with their original tags still attached. Please return your item in its original packaging along with the returns form. The forwarding address is clearly stated on the returns form.
We strongly recommend you use a reliable delivery method that requires a signature upon delivery. All goods remain the customers’ responsibility until they reach Petit Lapin.
Once we have received and inspected the returned item we will refund the amount you paid for the item. The postage cost is non-refundable. Petit Lapin reserve the right to refuse an item we do not deem suitable for a refund if it does not meet our returns regulations.
We are happy to exchange an item for the same item in a different size or colour subject to availability within 14 days of purchase. Unfortunately, we currently do not exchange an item for a completely different item.
Any Questions regarding returns please email us at firstname.lastname@example.org